Privacy Policy

At Natural Gifted Medium, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

Personal Information

When you create an account, book a reading, or contact us, we may collect:

• Name, email address, and phone number for account creation and communication
• Payment information (processed securely through our payment providers)
• Information you provide during readings or in questionnaires
• Communication records between you and our advisors

Automatically Collected Information

When you visit our website, we automatically collect:

• Device information (browser type, operating system, device type)
• IP address and approximate location
• Pages visited and time spent on our website
• Referring website or source

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our spiritual guidance services
• Process bookings and payments
• Communicate with you about appointments, updates, and promotions
• Personalize your experience and match you with advisors
• Ensure the security of our platform
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Advisors: Information necessary to provide your reading (name, booking details, and any information you choose to share)
• Service Providers: Third-party companies that help us operate our business (payment processors, hosting providers, communication tools)
• Legal Requirements: When required by law or to protect our rights and safety

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. Essential cookies required for the website to function cannot be disabled.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure storage of sensitive information
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information below.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. We may retain certain information as required by law or for legitimate business purposes.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: